Returns & Exchanges
At XMARK, we stand behind our strength training equipment and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Log into your XMARK account and select the order you wish to return, or contact our support team with your order number to receive a Return Authorization.
Pack Your Gear
Securely pack the equipment in its original box, ensuring all bolts, components, and manuals are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location.
Inspection & Refund
Once our warehouse team inspects the returned equipment for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing